Refund policy


Return & Refund Policy

Thank you for shopping at Aureon! We take immense pride in handpicking and quality-checking our imitation jewelry to ensure you receive perfection.

Because of the delicate nature of fashion and imitation jewelry, as well as strict hygiene standards, we strictly do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

1. Eligibility for Returns & Replacements

Returns, replacements, or refunds are ONLY applicable under the following conditions:

  • The product arrived damaged during transit.

  • You received an incorrect item or missing items from your order.

2. Mandatory Requirement: Unboxing Video

To prevent fraudulent claims and ensure a quick resolution, a full, unedited unboxing video is MANDATORY to claim any damage or missing item.

Requirements for the Unboxing Video:

  1. The video must show the unopened outer package/courier bag with the shipping label clearly visible before opening.

  2. The video must be continuous and unedited (no pauses, cuts, or edits).

  3. The process of opening the parcel and inspecting the damaged item must be clearly captured in the frame.

Please Note: Requests raised without a complete, clear, and unedited unboxing video will not be entertained under any circumstances.

3. Claim Process & Timeline

  • Timeframe: You must notify us of any damage or discrepancy within 24 to 48 hours of parcel delivery.

  • How to File a Claim: Contact our customer care team via email or WhatsApp with your Order ID and the Unboxing Video.

  • Resolution: Once verified and approved by our quality control team, we will process a replacement for the damaged product. If a replacement is out of stock, a store credit or full refund to the original payment method will be issued.

4. Non-Returnable Items

  • Items damaged due to customer mishandling, improper storage, contact with water/perfume/chemicals, or normal wear and tear.

  • Items where the unboxing video is missing, edited, or unclear.

  • Orders reported after the 48-hour delivery window.